Frequently Asked Questions
Orders and mesurements
- What are the différences between a TNT and a Neo?
- The main difference is the type of fabric used. The neoprene thickness is different between the two technologies. The TNT has an insulating layer of 0.5mm and the Neo of 2mm. The TNT drysuits will be more flexible and versatile, and the Neo warmer. Find out more about our materials
- What are the standard accessories?
- As standard, the suits are equipped with a latex neck seal, latex wrist seals, metal zipper, attached 5mm boots, 5mm K01 hood and are delivered without pockets. The TNT models also have a protective zipper.
- What are the delivery times?
- Our delivery times vary depending on the season and workload.
Overall, it takes from six to twelve weeks from order to delivery.
Please contact us directly for more information and precise deadlines.
- How are the measurements taken?
- Several options are possible for taking the measurement:
- Directly at our premises in Switzerland.
- From an official retailer.
- By completing the measurement form, and sending it to us by email. We have the possibility to control certain measurements, however we cannot offer a guarantee in this case. In case of doubt, it is also possible to organize a video conference in order to take the measures together.
- Directly at our premises in Switzerland.
- Where are the drysuits made?
- All our drysuits are manufactured in our premises in Puidoux, Switzerland.
Options and accessories
- What are the differences between a latex, neoprene and silicone neck seal?
- The Latex is a flexible and thin material, but relatively fragile. It is necessary to use talc to preserve it. In case of tearing, it is necessary to have it changed by a professional.
- The neoprene neck seal is custom-made from 2mm smooth skin neoprene. To have the smooth part against the skin and be waterproof, the top of the neck seal must be turned over on itself. Compared to latex or silicone, neoprene is warmer avoiding cold spots at the base of the neck. Small wears and tears can be repaired by yourself, but larger damage requires professional replacement.
- The silicone neck seal is a self-changing modular system. The neck seal is clipped into a flexible ring glued to the drysuit. Silicone, like latex, is a thin and flexible material, with no inherent thermal insulation. Find more about Si Tech Quick Neck
- What are the differences between Rolock and Rolock90?
- The Rolock system is made to be mounted on latex wrist seals, and has a diameter of 85mm.
The Rolock90 system is made to be mounted on a Si Tech QCS interchangeable wrist seal, and has a diameter of 90mm. Learn more about Rolock
Service and repairs
- What are the steps to send my drysuit to be repaired?
- In the event of a shipment to our premises in Switzerland, the suit must be sent alone, without accessories or bag, and with empty pockets.
It is necessary to add the after-sales service form duly completed.
For shipments from abroad, complete the import form to avoid customs and VAT charges.
- My zipper is hard to open and close, what should I do?
- Metal zippers are particularly hard to operate when new.
Before each usage, paraffin must be applied to the zipper’s outer teeth to make handling easier and extend the zipper’s lifespan. More information can be found in the user manual
- My neoprene neck seal is damaged, how do I repair it?
- A hole or a slight tear on a neoprene neck seal is relatively common. In most cases, a user repair can be carried out without the need to immobilize the suit.
The neoprene must be glued edge-to-edge in order to keep is flexibility and elasticity. Do not use Aquasure nor patch
- Pinch the fabric at the notch
- Apply contact glue on the two sides of the neoprene and allow to dry
- Glue the two parts together edge to edge
- What is included in the annual service?
- The annual service is a free visual inspection, with the aim of identifying any present or potential issues for the upcoming year. It includes the control of the seams, the seals, the waterproof zipper, the fitting of the accessories and the general condition of the drysuit. A leak test is not included in this service.
- How can I change my waterproof gloves?
- For Rolock drygloves systems, see the tutorial videos.
For all other systems, read the manufacturer’s instructions.
- What are the repair times?
- Our deadlines vary according to the periods and the workload.
Overall, it takes about 2 weeks for repairs.
For more details and more precise deadlines, please contact us directly.